Are You Ignoring a Key Part of Your Digital Experience?
Beyond Philosophy
JUNE 27, 2019
This is not unusual—our research shows that more than 50 percent of a customer’s experience is based on emotions. We discussed this in detail when I hosted the first in a series of webinars for Freshworks, How Consumer Emotions Impact Customer Loyalty. To Improve the Digital Experience, You Can’t Ignore Emotions.
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