Eptica

APRIL 30, 2020

Date: Thursday, April 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Caring for your customers during COVID-19. Essentially, businesses that show that they are supporting their customers - especially the most vulnerable - will be best placed to recover when the pandemic eases. Published on: April 30, 2020.

Self service 74

Self service Best practices Morale Banking 74

Eptica

APRIL 15, 2020

Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. At times like this, the experience and service brands provide is vita l. Published on: April 15, 2020. Look at tools that can help you do three things: 1.

Surveys 95

Surveys Best practices Analytics Feedback 95

Anexa BPO

SEPTEMBER 5, 2021

It’s common knowledge that world-wide economies were shattered by COVID-19. As the world slowly re-opens there has been a tremendous amount of interest and focus on the “new normal”, and how the pandemic impacted consumer buying patterns. Businesses have had to adapt quickly. How is this explained?

outsourcing 40

outsourcing Business Process Outsourcing Technical Support Sales 40

ProProfs Blog

MAY 1, 2020

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Helps operators to learn at their own pace. Learn anytime, anywhere.

Customer Service 128

Customer Service Customer Support Education Feedback 128

AWS Machine Learning

NOVEMBER 20, 2023

Using notebooks for RAG-based question answering Implementing RAG typically entails experimenting with various embedding models, vector databases, text generation models, and prompts, while also debugging your code until you achieve a functional prototype. There are two options for using notebooks in SageMaker. embeddings.

APIs 94

APIs Entertainment Accountability Customer Experience 94

PeopleMetrics

JANUARY 28, 2021

3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. PeopleMetrics Turns 20! Sean McDade: I just want to thank every employee who's ever partnered with me at PeopleMetrics and every client.

Feedback 62

Feedback Surveys Customer Experience Analytics 62

AWS Machine Learning

APRIL 18, 2023

Large language models (LLMs) with billions of parameters are currently at the forefront of natural language processing (NLP). These models are shaking up the field with their incredible abilities to generate text, analyze sentiment, translate languages, and much more.

Finance 66

Finance Scripts APIs Sales 66