VocalCom

APRIL 23, 2018

For example, discuss these points at training sessions and company events, and invite employees to offer feedback on how these values may be addressed in different roles and departments. The post 6 Steps for Building a Customer-Centric Brand appeared first on Vocalcom Blog. Invest in your employees.

Customer centricity 48

Customer centricity Contact center software Interactive Voice Response Chatbots 48

VocalCom

NOVEMBER 13, 2017

For example, rather than merely announcing an upcoming sales event, include a discount code that may be redeemed easily. In addition, sending emails periodically before major sales events gives them time to preview products of interest well ahead of time. Customers want an incentive to open brand emails.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

For example, rather than merely announcing an upcoming sales event, include a discount code that may be redeemed easily. In addition, sending emails periodically before major sales events gives them time to preview products of interest well ahead of time. Customers want an incentive to open brand emails.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

OCTOBER 31, 2017

In addition to loyalty programs and promotional events, sending notes and rewards on customer birthdays is also a good idea. In addition, you may consider sharing blog or video content on favorite channels or personalizing the promotions that appear for customers when they access your company’s website or mobile app.

Personalization 48

Personalization Contact center software Contact Center Customer effort 48

VocalCom

JULY 10, 2017

Employees should always be informed of current events at the company. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Communicate company news regularly.

Call Center 54

Call Center Contact center software Morale Contact Center 54

VocalCom

AUGUST 21, 2017

Sales events and special discounts for holidays and customer birthdays are additional ways to give service a personal touch. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer Experience 48

Customer Experience Abandon rate Contact center software Interactive Voice Response 48

VocalCom

APRIL 30, 2018

They should be discussed regularly during meetings and company events. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Engaging employees.

Journey mapping 48

Journey mapping Contact center software Interactive Voice Response Contact Center 48

VocalCom

SEPTEMBER 11, 2017

It’s therefore critical to humanize and personalize marketing practices through means such as contests, rich video content that integrates product information, and invitations to exclusive events sponsored by the brand. The post 5 Millennial Digital Trends Every Brand Should Consider appeared first on Vocalcom Blog.

Contact center software 48

Contact center software Sales Contact Center Surveys 48

VocalCom

SEPTEMBER 11, 2017

It’s therefore critical to humanize and personalize marketing practices through means such as contests, rich video content that integrates product information, and invitations to exclusive events sponsored by the brand. The post 5 Millennial Digital Trends Every Brand Should Consider appeared first on Vocalcom Blog.

Contact center software 48

Contact center software Sales Contact Center Surveys 48

VocalCom

AUGUST 7, 2017

Brands may use such information to share information regarding sales events and extra discounts that may be applied in-store. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Big data 48

Big data Customer Experience Average Handle Time Abandon rate 48

VocalCom

MAY 15, 2017

However, brands need to keep their menus up to date by making sure that the IVR options reflect current brand events, such as product recalls or promotional offers, for example. The post 7 Essential Tips for Reducing Average Handling Time appeared first on Vocalcom Blog. Keep customers informed.

Average Handle Time 48

Average Handle Time Interactive Voice Response CRM Contact center software 48

VocalCom

APRIL 2, 2018

In addition, consider adding menu options for current brand issues or events that customers might be contacting you about. The post 6 Tips for Satisfying Customers on the Voice Channel appeared first on Vocalcom Blog. Visual IVR menus in particular save customers time by allowing them to tap through visual interfaces.

Interactive Voice Response 48

Interactive Voice Response Contact center software Average Handle Time Self service 48

VocalCom

MAY 8, 2017

In addition to sales events, brands may offer rewards to new customers and for special occasions such as holidays or customer birthdays. The post 5 Tips for Improving Customer Retention appeared first on Vocalcom Blog. Offer incentives such as loyalty and referral programs. Customers love brands that reward them.

Customer retention 48

Customer retention Contact center software Average Handle Time Surveys 48