Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience
ShepHyken
NOVEMBER 29, 2019
This adds gamification to the customer experience mix and it could very well make your app viral. Bots are probably the most versatile technology being used in modern customer service teams. They are useful when the customer service team is not available. More than 98% of customers contacting the chatbot stay within the bot.
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