Blog Call Logging Interactive Voice Response Video 
NobelBiz
FEBRUARY 27, 2024
By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.
Spearline
OCTOBER 5, 2021
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Pinpoint failures, identify patterns, and share information using our detailed call logs.
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aircall
DECEMBER 7, 2022
Entry-Level Features: Softphone for desktop, Android, and iOS; IVR; call recording; basic analytics; warm transfers; live group onboarding sessions; customers can enjoy 50+ features on our Essentials plan alone. Entry-Level Features: Android and iOS app, unlimited calls in the U.S. Number of Entry-Level Integrations: 100+.
Talkdesk
MAY 17, 2016
We are adding SMS and video to our contact center offering to enable businesses to connect with customers on their channel of choice. Video will be available later this year. For more information on our rapidly evolving product offering, visit our blog. This integration is available in public beta starting May 18.
Freshcaller
JULY 2, 2018
Continuous, constructive follow-up with a live dashboard: Being able to have a clear picture of what’s going on with the calls and other operations of the call center at any given instance is important for your team’s growth and performance. Multi-level IVR. Call recording. Call Forwarding. Call Barging.
JustCall
APRIL 5, 2023
They provide voice and video capabilities across borders to improve collaboration, communication, and productivity. Multi-level IVR present for Premium plans and above Available for Standard, Premium, and Ultimate plans as Multi-level IVR. Companies know that robust VoIP services are essential.
JustCall
APRIL 5, 2023
This blog dives deep to pull out insights that help you choose. Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. However, IVR is available for Contact Center plans only. Intelligent IVR is also available for Contact Centers as an add-on service.
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