aircall

AUGUST 13, 2021

Superior Voice Quality. The only way VoIP interferes with voice or video information is by turning it from analog to digital packets. Advanced call routing. Automated caller assistance via Interactive Voice Response (IVR). Virtual call center with consolidated contacts. Call whispering.

voip 62

voip Interactive Voice Response APIs Call Center 62

JustCall

JANUARY 19, 2023

This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. Top Features of JustCall Call queues – Route calls to the right agent using IVR , skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting.

voip 52

voip CRM Interactive Voice Response Enterprise 52

Talkdesk

MAY 17, 2016

We are adding SMS and video to our contact center offering to enable businesses to connect with customers on their channel of choice. Video will be available later this year. For more information on our rapidly evolving product offering, visit our blog. This integration is available in public beta starting May 18.

APIs 40

APIs Call Logging call center software Call Center 40

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

Freshcaller

JULY 2, 2018

Continuous, constructive follow-up with a live dashboard: Being able to have a clear picture of what’s going on with the calls and other operations of the call center at any given instance is important for your team’s growth and performance. Multi-level IVR. Call recording. Call Forwarding. Call Barging.

call center software 40

call center software Call Center Interactive Voice Response Call Logging 40

JustCall

JANUARY 2, 2020

Access Call Logs and Voicemails. Better Call Tracking with New Dashboard Widgets: We upgraded the JustCall dashboard with some new analytics widgets. These widgets improved the call tracking and analytics capability of JustCall. IVR Call Analytics. Post-Call Survey Analytics. View and edit contacts.

CRM 52

CRM Analytics Surveys Accountability 52

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider.

Sales 52

Sales Coaching CRM Contact center software 52