Blog Call flow Contact Center Presentation 
AWS Machine Learning
FEBRUARY 6, 2023
This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots.
Expivia
FEBRUARY 25, 2024
Unraveling the Potential of Auto QA: Redefining Contact Center Evaluation Are you ready to uncover the transformative power of Auto QA? In the bustling world of contact centers, where every interaction holds significance, traditional quality assurance methods often miss the mark.
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Spearline
JULY 5, 2022
This ensures the audio prompts playing at each stage of a call flow are playing correctly and utilizing the desired audio. This blog outlines Spearline’s IVR testing solutions. This is presented in a complete map illustrating at which point of the IVR each audio prompt was present.
Spearline
NOVEMBER 9, 2021
Caller ID in the contact centre If calls go straight to your center, or if your agents contact customers across international networks, accurate presentation of CLI (calling line identification) is essential. What happens when your customer calls you, but there is no call-back number?
Spearline
JANUARY 6, 2022
Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. Call center cloud migration features in many 2022 business plans. Inbound voice reigns Voice continues to be the primary customer contact channel. billion by 2027.
Transparent BPO
AUGUST 20, 2019
If you were to ask many business executives, they would say their customer service contact center is a necessary expense that does not contribute to the bottom line. As such, they don’t emphasize technology upgrades or process improvements for in-house centers and, when outsourcing, settle for the least expensive options.
Spearline
NOVEMBER 17, 2022
Contact centers and unified communications services that rely on DTMF need to know that their calls are connecting properly and that their customers are getting through to the correct departments. At Spearline, we generate in-country calls that connect to your IVR menu and enter a conference call or connect to a contact center.
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