Callminer

JULY 22, 2018

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. It is one of the strongest expansion levels of any outsourcing market sub-segment. Today’s customers are busy and, when they encounter problems, they want them resolved quickly.

outsourcing 186

outsourcing Contact Center Business Process Outsourcing industry standards 186

Nicereply

DECEMBER 28, 2021

Looking back, we published podcasts (23 episodes) and blog posts (228 posts) full of tips and tricks to improve your customer experience. So whether you have visited our blog or listened to the Customer Experience Leaders Chat podcast , we are incredibly thankful you joined us on the ride through 2021.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Real Blue Sky

MARCH 6, 2023

This blog post is not about the technological transformation of the call center into the modern contact center. If your procurement and vendor management functions are not well equipped to support both the initial outsourcing and ongoing management of an OSP, we highly recommend finding a business partner to help navigate this process.

outsourcing 98

outsourcing Contact Center Real estate Business Process Outsourcing 98

Anexa BPO

SEPTEMBER 19, 2022

With the ease and time-saving benefits of its use, telehealth is on its way to becoming an industry standard. This kind of cutting-edge innovation can be seamlessly reinforced through partnerships with experienced BPO outsourcing companies. In addition, an aging – and COVID-impacted – population is evaluating its current needs.

Healthcare 52

Healthcare Business Process Outsourcing outsourcing industry standards 52

Real Blue Sky

MARCH 6, 2023

This blog post is not about the technological transformation of the call center into the modern contact center. If your procurement and vendor management functions are not well equipped to support both the initial outsourcing and ongoing management of an OSP, we highly recommend finding a business partner to help navigate this process.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

This blog post is not about the technological transformation of the call center into the modern contact center. If your procurement and vendor management functions are not well equipped to support both the initial outsourcing and ongoing management of an OSP, we highly recommend finding a business partner to help navigate this process.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Hodusoft

AUGUST 9, 2023

It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52