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The Evolution of Customer Service AI: How SmartAction’s Brand Refresh is Setting New Industry Standards

SmartAction

The post The Evolution of Customer Service AI: How SmartAction’s Brand Refresh is Setting New Industry Standards appeared first on SmartAction. We can show you where you can design automation into your IVR and chats, as well as other operational efficiencies. Reach out today.

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What is After-Call Work (ACW) or Post-Call Processing? Tips, Industry Standards & More

Callminer

Blog Post Here. Tips, Industry Standards & More appeared first on CallMiner. Learn how post-call processing works, the challenges of ACW for call centers, and the best practices that can boost productivity and produce ROI.” The post What is After-Call Work (ACW) or Post-Call Processing?

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What Are the Industry Standards For the Top Call Center KPIs?

SQM Group

This blog specifies some industry standards for the top call center Key Performance Indicators (KPIs).

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Industry Standards and Beyond: Translation Methods and Tools

Voiance

In previous translation-industry-themed blog posts ( one and two ), we covered the standard qualifications for providers and translator vetting in the industry.

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Upskilling Test Engineers for Chatbot Projects

Cyara

This article was originally published on Botium’s blog on March 26, 2021, prior to Cyara’s acquisition of Botium. With Botium , we are currently defining the industry standard for testing chatbots. Learn more about Cyara + Botium.

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4 Measurements of CX Success in the Outsourced Contact Center

Callminer

While many BPOs adopt an 80/20 service level (as somewhat of an industry standard), a Folono post on finding the right service level suggests that management should think otherwise. As any contact center manager knows, service level is a metric composed of a pair of numbers: a percentage value and a time value in seconds.

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Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions

Hodusoft

In this blog, we delve into a field of banking and financial industry that has rapidly advanced with the use of advanced call center software solutions. As per various studies, the industry standard for a good first call resolution rate is between 70 to 75%. Ready to replicate their success? Connect with us!