CSM Magazine

MAY 30, 2024

How AI-Driven Insights Work AI-driven analytics use the power of machine learning and big data to extract valuable insights from vast amounts of information. Sentiment Analysis: AI can analyse customer reviews, social media posts, and feedback to gauge customer sentiment.

Government 52

Government Analytics Education Sales 52

Lumoa

SEPTEMBER 30, 2022

The fact that consumers have a wider range of alternatives (and are willing to exercise them) means that the relationship between banks and their customers has become more vulnerable than ever before. Improving Products and Services Through Big Data. Adapting Customer Service in Real-Time.

Banking 94

Banking Customer Experience Big data Chatbots 94

Maru Group

JUNE 11, 2019

Focus that would allow for an almost myopic, but manageable view of the data to be able to refine how it is collected, define it in clear terms and then tie it to customer feedback data to provide a more holistic picture of the business. Step 1: Strategically Define and Capture Customer Data.

Metrics 40

Metrics Big data Feedback Call center experience 40

Maru Group

JUNE 11, 2019

Focus that would allow for an almost myopic, but manageable view of the data to be able to refine how it is collected, define it in clear terms and then tie it to customer feedback data to provide a more holistic picture of the business. Step 1: Strategically Define and Capture Customer Data.

Metrics 40

Metrics Big data Feedback Call center experience 40

Calltools

DECEMBER 25, 2019

As a seller learns more about a consumer and receives immediate feedback during the interaction, their approach can seamlessly adapt to the consumer’s needs. It’s all about exercising empathy instead of pressure, being in tune with what the customer actually wants and letting this shape the interaction.

Sales 52

Sales Scripts Big data Analytics 52

AWS Machine Learning

JANUARY 26, 2024

Some risks may be acceptable to your business, and a threat modeling exercise can help your company identify what your acceptable risk appetite is. He is passionate about building secure and scalable AI/ML and big data solutions to help enterprise customers with their cloud adoption and optimization journey to improve their business outcomes.

Best practices 118

Best practices Government Engineering Accountability 118

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. This is where big data and predictive analytics come into play.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56