Totango

JANUARY 26, 2021

Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention? What Is a Customer Churn Analysis? Loss of Key Champion.

Customer retention 89

Customer retention Sales Marketing Big data 89

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. The customer service you provide will either make or break your brand. From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. The customer service you provide will either make or break your brand. From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

Totango

DECEMBER 16, 2020

Here are four of the latest trends you need to know about: Automating customer success with out-of-the-box templates. Optimizing customer experience with personalization. Reducing customer churn by detecting risk . Read on to learn how these important new trends in customer success can help you retain more customers.

Journey mapping 71

Journey mapping Best practices Accountability Big data 71

SmartKarrot

OCTOBER 13, 2020

This results in creating a stronger bond with the customers entailing customer loyalty and long-term relationships which is essential for any successful company in a competitive environment. Why is Customer Intelligence Important? There are various channels through which a customer interacts with your brand.

Customer centricity 10

Customer centricity SaaS Analytics Customer retention 10

SmartKarrot

APRIL 17, 2023

They can be customized to match a business’s brand voice and personality, and deployed on various platforms like websites, messaging apps, and voice assistants. Personalization: Chatbots can be programmed with specific rules and workflows, providing a personalized and engaging user experience. architecture.

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

SmartKarrot

JANUARY 28, 2022

AI and ML can help you generate metadata data, engagement data, and product adoption data to learn the renewal history that helps decode what drives the renewals and upsells. With the help of its advanced AI model and big data crunching, you can learn about every new renewal, upsell, and even churn!

B2B 10

B2B SaaS Upselling Metrics 10