Big data Customer Care Customer centricity Marketing 
Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.
C3Centricity
OCTOBER 22, 2018
As you probably know, actually becoming your customer and seeing the market from their perspective, is one of the exercises I suggest to better understand them. I often wonder how we so easily forget that customer service is after all just two people connecting and engaging for mutual benefit. How often do you do it?
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NobelBiz
FEBRUARY 22, 2023
This article focuses on the crucial role of customer data analytics in contact center performance and customer experience. Table of Contents show What is Customer data analytics? Client data from numerous touch points or communication channels are gathered and analyzed to offer insight into consumer behavior.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Many customer service departments are actively implementing strategies, enabling their companies to achieve healthy growth in the face of challenging market conditions and intense competition. According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator.
Taylor Reach Group
MAY 24, 2018
Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. Customer Contact – Europe: June 11-13, Dublin, Ireland. Customer Contact Week : June 18-22, Las Vegas, NV.
Jive
AUGUST 27, 2018
Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Only they could afford the collection services and analysts necessary to transform the data into a story and an agenda.
Natalie Petouhof
JUNE 9, 2016
The six areas are: increased revenue through new products and services; enhanced communications, marketing and public relations; improved employee engagement; better business cost efficiencies; expanded business value in customer service; and heightened senior leadership and board member business guidance.
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