CSM Magazine

JANUARY 12, 2021

Select the right data – AI tools such as bots, chatbots and digital assistants are only as good as the data used to train them. Establish what really matters to your customers and train AI to answer the right questions. Next, focus on collecting representative data samples.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

CSM Magazine

JUNE 17, 2020

Amer Mohammed, Chief Digital Officer at Coop Sweden concluded: “Cooper is so much more than a simple Chatbot. It’s an all-in-one customer engagement tool that will strategically help us to build a level of customer experience that is unparalleled in the Swedish retail marketplace.

Automotive 52

Automotive Transportation Big data Chatbots 52

C3Centricity

SEPTEMBER 24, 2017

How many manufacturers will survive as the market for personalised road transport collapses? As people move from ownership to rental, and from self-drive to driven, the industry will need to move into alternative modes of transport to make up the shortfall in their businesses. What do you think? Make sure that’s what you offer!

Technology 48

Technology Transportation Entertainment Customer centricity 48

AWS Machine Learning

OCTOBER 6, 2023

The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors.

Personalization 109

Personalization Engineering Construction Transportation 109

CSM Magazine

SEPTEMBER 23, 2021

In addition, high competition in the market forces retailers to constantly take care of customer loyalty: improving mobile applications and ensuring flawless site operation, supporting chatbots to collect feedback, creating personalized loyalty programs, and conducting business analytics.

Technology 52

Technology Transportation Healthcare Education 52