Monet Software

MARCH 26, 2020

With contact center cloud migration in steady growth, about half the North American market is in the cloud with a steady upward trend over the past five years. Pro Tip: Your move to the cloud provides the perfect opportunity to reevaluate coaching best practices and recalibrate your coaching between managers.

Coaching 71

Coaching outsourcing Strategic Value Enterprise 71

CSM Practice

FEBRUARY 20, 2020

Advanced health score includes a dashboard to track the CSM in charge of making the customer healthy, their progress, and the health trends of the account. 2. Obtaining actionable insights entail harnessing the data to identify adoption trends and modeling playbooks to maximize product usage. About CSM Practice.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ClientSuccess

AUGUST 14, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. We shouldn’t let the fear of making mistakes hinder our ability to deliver strategic value for the relationship. Confidence is key!

Best practices 42

Best practices Strategic Value Sales SaaS 42

ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

DECEMBER 29, 2020

Analyze business and customer trends, identify opportunities and help create scalable strategies for growth. Onboarding high-growth brands by helping them set up LimeSpot products and educating them on how LimeSpot can help increase their sales and conversion by applying the best practices. Apply here: [link].

Best practices 10

Best practices Strategic Value Accountability Coaching 10