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Continuous Improvement for Telemarketing Programs is Golden

Quality Contact Solutions

After countless hours of planning, preparation, and implementation, you finally have the new telemarketing program kicked off. Even though the new telemarketing program is running smoothly and considered a success, we should always look for ways to improve on the program. Download: 10 Ways to Use an Outbound Telemarketing Partner.

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Telemarketing Laws: The Good, Bad, and Ugly

Quality Contact Solutions

Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have audited dozens of companies for their compliance with telemarketing laws. Here’s the good, bad, and ugly with telemarketing laws. DNC Telemarketing Laws. There are a few areas that companies seem to struggle with regarding telemarketing laws.

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Essentials for Telemarketing Call Centers

Noble Systems

Telemarketing call centers can fulfill a variety of needs beyond simply selling, and they can provide both outbound telemarketing services and inbound telemarketing services. Telemarketing is a common enough term that most people have heard, but what exactly is it? What is Telemarketing? Let’s take a closer look.

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Best Practices to Maintain Call Compliance

Calltools

All contact centers should adhere to regulations that advocate data protection and ethical calling practices. Learn some best practices to maintain call compliance in your center below. . The above call compliance regulations apply to both residential landline and wireless numbers. . TCPA and DNC Compliance. government.

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Membership Telemarketing: Telemarketing Laws Compliance

Quality Contact Solutions

When our company first started working with associations and membership renewals telemarketing, I was a bit surprised to learn that placing telephone calls to renew professional individual memberships must comply with all telemarketing regulations. Calls to wireless or VoIP phone numbers. By Angela Garfinkel, President.

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Call Center Outsourcing: Outsource Your Inhouse Customer Care

Quality Contact Solutions

Give us a call at 1-800-963-2889 and press 1 for sales. Currently serving as a Senior Operations Manager for QCS, Kelli’s detail-oriented approach is used to analyze existing operations and to implement best practices, new strategies, processes and efficiencies, enabling her clients to achieve better outcomes.