Global Response

MARCH 26, 2024

This includes GDPR for data protection and ISO certifications for quality management. Bonus KPI : Employee turnover rate : Although not directly related to service output, monitoring the BPO vendor’s employee turnover provides insights into the stability and morale of the team working on your account.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Playvox

JANUARY 13, 2022

Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Quality Management (QM) Solution. Customer Chit-Chat. There were around 6.4 are long gone. Messaging Apps.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

Playvox

FEBRUARY 20, 2024

Let’s talk about solutions and best practices you can leverage to set your remote teams up for success. Leverage a Workforce Management Solution When you have a globally dispersed team, it becomes even more important to leverage a solution that accounts for differing schedules and skill sets.

Management 88

Management Gamification Calibration Quality management 88

Playvox

APRIL 4, 2023

To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. Related Article: 7 Smart Ways to Reduce Call Center Turnover Forever The Role Of A Manager In Agent Well-Being Few things have a bigger impact on your agents’ emotional well-being than how they’re managed.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

Serenova

MAY 1, 2020

According to research, 82% of North American employees do not think they receive adequate recognition at work, and that hurts productivity, morale and profitability—regardless of what else is happening in the world. A performance management solution like CxEngage Scoreboard can help. Often, it’s as simple as feeling appreciated.

Morale 98

Morale Coaching Contact Center Quality management 98

CSM Magazine

DECEMBER 15, 2022

Fostering a positive and empowered work culture can help improve employee morale and engagement, which can, in turn, improve the overall performance of your contact center and your customers’ experience. As we head into 2023, employee-employer relationships may require refining and rebuilding. Prioritize customer engagement.

Contact Center 52

Contact Center Customer emotions Quality management Morale 52

Playvox

NOVEMBER 3, 2021

Teamwork, sharing knowledge and best practices feed company culture. True quality management involves company leaders and employees identifying improvement opportunities and working together to resolve them. Related: 7 Ways to Drive Cultural Change that Boosts Agent Morale. Sign up for our newsletter. Partnership.

Contact Center 103

Contact Center Calibration Construction Morale 103