Best practices Metrics SaaS Technical Support 
Callminer
AUGUST 1, 2017
Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.
CSM Practice
JANUARY 1, 2017
Recently, many companies are moving from on-premise to SaaS. Today, we will explore the differences between customer success program for SaaS vs. On-premise products. Irit Eizips: Today we’re going to compare on-premise and SaaS customer success programs. In the SaaS case, they’re “renting” your solution.
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SmartKarrot
JANUARY 5, 2023
Host regular check-ins with customers as well as quarterly business reviews to ensure adoption and sharing of success metrics such as conversion rate increase and revenue uplift. Be an expert on best practices and change management and identify opportunities for continuous improvement and growth.
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is also a published author on customer service trends and best practices. He authored the Customer Success book for Wiley!
SmartKarrot
MARCH 17, 2021
Provide top-tier technical customer support for the most complex technical problems. Ensure the quality of internal software systems related to Technical Support, Training, Services and recommend changes as needed.
SmartKarrot
MARCH 8, 2022
A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Anika Zubair. Annette Franz. Daphne Lopes. Donna Weber.
SmartKarrot
JULY 27, 2020
In today’s business world, especially in SaaS businesses, companies are more dependent on customers to stay subscribed for long-term. Are you satisfied with the kind of support you get from us for resolving your issues? How would you rate the expertise level of our technical support staff?
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