Playvox

APRIL 19, 2023

Excellent time management is crucial in a contact center. Being able to strategically plan and prioritize tasks not only ensures your customers get the service and support they need in a timely manner, but it also increases agent productivity, decreases overall stress, and improves job satisfaction. What Is Time Management?

Time management 56

Time management Contact Center Management Schedule adherence 56

ClientSuccess

OCTOBER 17, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. We’ve compiled a list of 12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM. How has it helped you? ”.

Best practices 56

Best practices Chief Customer Officer Customer advocacy SaaS 56

Playvox

JANUARY 25, 2024

Are you taking the right steps to evolve toward workforce engagement management? Workforce optimization tools automate the operational performance management processes, providing added muscle to workforce management (WFM), quality management (QM), agent coaching , analytics, and reporting. What is Workforce Optimization?

Coaching 77

Coaching Contact Center Quality management Schedule adherence 77

SharpenCX

MARCH 10, 2020

And after a year of dedication, you’re promoted to manager of your call center. But this time… you take on a new role without any training. Download Now: Improve how you coach and train agents with 29 facts and techniques for managers. Maybe this is your story or it matches that of a fellow manager.

Call Center 67

Call Center Management Coaching Metrics 67

ClientSuccess

MARCH 13, 2018

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. From : Sam Feil , Customer Success Manager. Time management has always been a practice I’ve been looking to better as a CSM. Company : ClientSuccess.

Management 40

Management Best practices SaaS Metrics 40

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

Talkdesk

APRIL 14, 2016

This framework involves six steps and a whole lot of best practices: 1. Dave outlined four best practices: Segment prospects by buyer persona and title. Dave’s four best practices include: 3×3 rule: Find three pieces of information that can be used to sell to the prospect in three minutes.

Sales 40

Sales Best practices Outbound sales call center software 40