Average Handle Time Best practices Customer advocacy Service level 
NICE inContact
OCTOBER 5, 2017
This is a key measure to understand the balance between your products, services, and price in the market. The percentage of time a contact center agent is available to assist customers, divided by the length of their shift. Average Handle Time (AHT). Service Level Agreement (SLA).
NICE inContact
OCTOBER 5, 2017
This is a key measure to understand the balance between your products, services, and price in the market. The percentage of time a contact center agent is available to assist customers, divided by the length of their shift. Average Handle Time (AHT). Service Level Agreement (SLA).
NICE inContact
OCTOBER 5, 2017
This is a key measure to understand the balance between your products, services, and price in the market. The percentage of time a contact center agent is available to assist customers, divided by the length of their shift. Average Handle Time (AHT). Service Level Agreement (SLA).
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