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Continuous Improvement for Telemarketing Programs is Golden

Quality Contact Solutions

Decreased costs and/or increased sales: If done properly, a program assessment should show areas that could be improved. By reallocating campaign lists, we were able to see an increase in sales by 36% for one campaign and 10-15% on all other campaigns. During one evaluation, I found that we were not dialing wireless numbers.

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Telemarketing Laws: The Good, Bad, and Ugly

Quality Contact Solutions

To make a sales call to a wireless or VoIP phone number using an ATDS, Prior Express Written Consent (PEWC) is required. Granted, this is not necessarily a telemarketing law but more like a best practice. There are a few areas that companies seem to struggle with regarding telemarketing laws.

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The Vcare Top 50 Customer Care Influencers

Vcaretec

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Writer/Analyst by trade.

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Delivering world-class customer service – lessons from The Mouse

Talkdesk

Based on 20 years with Walt Disney World, along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” keynote for delivering outstanding customer experiences. Some of his clients include American Express, Johns Hopkins Medicine and Verizon Wireless.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

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Membership Telemarketing: Telemarketing Laws Compliance

Quality Contact Solutions

Calls to wireless or VoIP phone numbers. It is a best practice to note the request in the Association Management System and to ensure no future calls are placed to the member, lapsed member or prospect at that phone number. Dial the wireless and VoIP phone numbers using a non-Automated Telephone Dialing System ( non-ATDS ).