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“Only an 8? Not a 10 today?” Gamed HealthCare Surveys

Interaction Metrics

What’s going on with Providence’s healthcare surveys? At Interaction Metrics, our mission is to collect science-based facts, so I can’t understand why any organization would seek to game its surveys. And I think Providence is a great healthcare system overall. Seems unlikely. Seems more likely. Not a 10 today?”

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Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

Lack of Confidence: Some managers are great at meeting metrics and making schedules. Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time. Don’t forget the basics.

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Build an Amazon SageMaker Model Registry approval and promotion workflow with human intervention

AWS Machine Learning

The EventBridge model registration event rule invokes a Lambda function that constructs an email with a link to approve or reject the registered model. The post-inference notification Lambda function collects batch inference metrics and sends an email to the approver to promote the model to the next environment.

APIs 99
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Call Center Quality Management: A Comprehensive Guide to Improving Customer Satisfaction and Agent Performance

NobelBiz

How to Implement Effective Call Center Quality Management Call Center Management Best Practices What is Call Center Quality Management? QM is crucial for businesses that want to provide exceptional customer service, as it ensures that customers get the help they need and that agents perform at their best.

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How to Choose the Best Data Visualization Tools

Callminer

As metrics pile up, you may find yourself wondering which data points matter and in what ways they relate to your business’s interests. Visualizations turn raw metrics into stories that can be shared and acted upon. “More than just trends over time, your metric values are probably made up of different components or parts.

Big data 140
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FMOps/LLMOps: Operationalize generative AI and differences with MLOps

AWS Machine Learning

We use the question “What if the Suez Canal had never been constructed?” The response is as follows: Question: What if the Suez Canal had never been constructed? falcon-40b-instruct If the Suez Canal had never been constructed, ships would have to travel around Africa to navigate between the Mediterranean and the Red Sea.

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Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions

NobelBiz

TechTarget reports that companies use AI to improve business metrics, including revenue, cost and customer ratings. Additionally, conduct periodic training refreshers for your team to ensure everyone is up-to-date with the latest features and best practices. For example, customer sentiment ratings increased 57.3%