Education Services Group

MAY 11, 2018

One case study showed that even just a minor increase in human-touch engagement resulted in increased customer software subscription renewals. vCSMs provide the critical human touch that augments tech touch and bottom-tier neglect described in our blog post, 3 Customer Success Best Practices to Scale People & Automation.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

CustomerSuccessBox

MARCH 14, 2022

Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. This learning series helps Customer Success Operations, Customer Operations, Customer Success leaders, and business analysts learn and apply practical statistics in real-world Customer Success applications.

Journey mapping 52

Journey mapping Accountability Construction Management 52

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Why Digital Client Relationships are Crucially Important for SaaS Businesses.

SaaS 105

SaaS Journey mapping B2B Feedback 105

Totango

MARCH 2, 2021

Then we’ll break down how you can deliver value at each of your customer journey stages to promote higher customer retention and brand advocacy at the end of the process. Mapping the Stages of Today’s Customer Journey. The SaaS business model has transformed contemporary understanding of customer journey stages.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

ClientSuccess

JANUARY 24, 2019

Customer Handoff Best Practices. To ensure the best possible handoffs for your customers and your internal team, take some of the following best practices in mind: 1. You can also develop a strong customer journey map or customer touch point map that will help this process.

Journey mapping 46

Journey mapping Best practices Accountability Sales 46

SmartKarrot

AUGUST 4, 2020

Especially for the B2B organizations, customer experience is the new buzzword for the SaaS industries. They do that by referring to the marketing and sales materials such as case studies, reviews, and testimonials. An effective customer success leader builds a detailed customer journey map. Final Take.

Journey mapping 10

Journey mapping SaaS Customer advocacy B2B 10