Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. Offering customized upsells geared toward customer needs and product usage patterns.

B2B 83

B2B SaaS Education Brand ambassadors 83

Global Response

FEBRUARY 28, 2024

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. This leads to increased sales and revenue for the business.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. How to Eliminate Hold Time in Your Call Center Everything from your product itself, to brand voice and color will impact how customers feel about your brand.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

SmartKarrot

OCTOBER 22, 2021

Collaborate with Sales teams to innovate, improve the process, and aid to define procedures that minimize customer risk and improve customer retention rates and growth! Evaluate customer engagement by monitoring service utilization metrics and reach out to prevent stagnation through education, best practices, or consultation.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

MARCH 23, 2022

Developing and executing upsell and expansion opportunities. Managing customer happiness and creating brand ambassadors for the Marketing and Sales teams, helping us collaborate with the customer and maximize their potential. Consult on best practices, workflows, and management business reviews.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

SmartKarrot

JULY 6, 2022

To create enduring connections with clients and colleagues in this dynamic environment, put up a few best practice courses on how to make the most of attendees’ time at conferences, dinners, and workplace gatherings. Q 9: What is the best way to manage loyalty programs and customer feedback?

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. This approach separated the pre-sales buyer’s journey from the post-sales customer journey. Conversion. Onboarding.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63