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Amazing Business Radio: Gregorio Uglioni

ShepHyken

He shares how customer service teams can implement lessons and best practices that organizations can learn from soccer teams and their fans. Quotes: “The company, like a team, has two additional sources of feedback. The employees who give positive or negative feedback will help the team grow.

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Customer Experience Best Practices: Change Management (1 of 2)

PeopleMetrics

Here are a few: Ignored Customer Feedback: If you haven''t prepared your people for the change, your implementation just might receive the dreaded “not in my job description” response. They could see customer feedback as another soon-to-be-a-memory initiative. For the record, that would be: bad.). (For perspective.

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The Future of Workforce Engagement: How to Integrate AI

Playvox

To create a 360 performance loop, WFM and QM are best combined with additional modules for an integrated, comprehensive approach to support other key drivers of engagement that provide coaching, learning, motivation, KPI tracking, and employee feedback capabilities. Customers want you to use AI tools to serve them better.

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Best Practices for Customer-Centric Decision Making

PeopleMetrics

There are some really interesting ways to look at values-based hiring, but at PeopleMetrics, we analyze customer feedback data (more on that later on in the course) to find your Brand Ambassadors, the people your customers love to love. And then we create profiles based on those top performers to inform future hires.

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What is Customer Enablement? A Quick Guide for B2B & SaaS

Totango

Finally, we’ll share five top strategies and best practices you can use to get the most out of your customer enablement efforts. Five Customer Enablement Strategies and Best Practices. You can improve the effectiveness of your customer enablement initiatives by following specific strategies and best practices.

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Call Center Services for Small Businesses: Enhancing The Customer Experience

Global Response

How do they communicate feedback to their agents? Thankfully, we’ve partnered with hundreds of small businesses and can give you some best practices for implementing call center services seamlessly. This includes answering customer questions, processing orders, and collecting customer feedback.

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Delivering Consistent CX is Key in the Gig Economy

24-7 InTouch

With this in mind, it’s important that brands understand how to take the customer service best practices that are honed in the contact center environment and build customer-centric advocates outside those four walls. Fully engaged advocates can be your biggest brand ambassadors.