ShepHyken
JUNE 30, 2017
This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. The post Guest Blog: Technology Trends That Will Govern the CX Landscape appeared first on Shep Hyken. Shep Hyken. Or are you able to observe what you recently imagined?
Transparent BPO
MARCH 11, 2020
And one of the best ways to measure improvement in the contact center, according to Jeff Rumburg, co-founder and managing partner at MetricNet , a contact center benchmarking and consulting firm, and the subject of this month’s expert interview series , is through the practice of benchmarking. Benchmarking and ROI.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Northridge Group
AUGUST 23, 2022
They must monitor compliance in their contact centers and ensure that all vendors they do business with are complying with regulations and Service Level Agreements (SLAs), such as performing routine employee background checks. These KPIs include: Average Handle Time (AHT). First Contact Resolution (FCR). Customer Experience (CX).
Customer Guru
JANUARY 3, 2018
The gaps in service standards were huge. 55 babies are born every minute in India (almost one every second), and with statistics like that, it becomes very difficult to exert quality control by any government or such agencies, especially in our country. They were probably right. There comes the whole scope of cognitive analytics.
Comm100
NOVEMBER 13, 2022
Compared to more lengthy phone waits, Comm100’s benchmark score for live chat wait times in 2021 was just 36 seconds. If email customer service best practices aren’t followed, that can mean a lot of back and forth with customers, potentially wasting their time and the organization’s. . Founded: 2009.
Expert insights. Personalized for you.
225 
Let's personalize your content