COPC

JANUARY 3, 2016

is partnering with Execs In The Know , a global network of customer management professionals, to conduct the fourth annual Customer Experience Benchmarking (CXMB) Series. Working together, we are surveying consumers about their experiences and perceptions in a multichannel environment. The post COPC Inc. The post COPC Inc.

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Multichannel Customer Experience Surveys Benchmark 40

COPC

MAY 23, 2016

CXMB Survey shows difference in consumer and corporate perceptions in managing the customer experience. These events featured conversations among top brands about managing the customer experience. would like to thank Petco for hosting the San Diego workshop and RBC for hosting the Toronto event. At both workshops, COPC Inc.

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COPC

OCTOBER 31, 2022

Although these relationships are critical, only 46% of executives surveyed are satisfied or very satisfied with their outsourcers’ performance (1). Our research shows that only 46% of executives surveyed said they have a formal VMO. Additionally, recent global events have shined a light on the importance of business continuity.

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Management outsourcing Government Multichannel 81

COPC

APRIL 14, 2016

This global events calendar provides you an overview of where you can find COPC Inc. at customer experience events throughout the world. The calendar will be regularly updated with new events and content and presentations from previous events. Featured Event: April 26, 2016, Phoenix, AZ. Judi Brenstein of COPC Inc.

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COPC

AUGUST 18, 2016

The Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series brings a host of new content in 2016. The full survey will be published and presented at the Customer Response Summit in Austin on September 18-20, hosted by Execs In The Know. Summary of Consumer Research Now Available.

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COPC

JANUARY 21, 2016

New Survey Reveals Disconnect in Perception About Meeting Expectations. . In 2015, companies surveyed said that 79% of the time they generally met the needs and expectations of their customers. is a sponsor of this exclusive event and we will be discussing the complete findings of this survey. Register by tomorrow, Jan.

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COPC

DECEMBER 1, 2016

This survey program is an extension of the Customer Experience Management Benchmark (CXMB) Series. A webinar to discuss the survey findings will be hosted by Chad McDaniel, president of Execs In The Know, and joined by Judi Brenstein and Jim Von Seggern of COPC Inc. Register Now! Webinar on Tues., 6, at 12 pm central.

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