CSM Magazine

MAY 6, 2024

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. Utilizing customer portals and GPS tracking for better communication with customers also plays a crucial role in improving overall satisfaction.

Transportation 52

Transportation Customer Service Automotive Personalization 52

CSM Magazine

OCTOBER 19, 2023

On one hand, their transport team Account Managers work closely with transport companies to ensure clear meeting times and instructions are provided before travel. Their customer support team doesn’t just handle queries; they’re trained to think two steps ahead.

Transportation 52

Transportation Customer Experience industry standards Analytics 52

Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. The long, confusing process of rebooking cancelled flights are not flying with Air Canada customers. lana (@Lana1995X) March 22, 2019.

Airlines 78

Airlines Transportation Contact Center Self service 78

AWS Machine Learning

APRIL 22, 2024

While ESG remains a key aspect of sustainability, tapping into industry-specific expertise across sectors such as energy , supply chain , and manufacturing, transportation, or agriculture can uncover diverse generative AI for sustainability use cases tailored to your business’s applications.

Best practices 108

Best practices Benchmark Transportation Engineering 108

Vistio

APRIL 2, 2022

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. And the regions that they’re going to be servicing for customer support are similar. Yeah, there’s definitely.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Netomi

JANUARY 5, 2022

Flavio is the VP of Operations and Customer Support at DigiCert, Inc., She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Follow Evan on Social Media: Twitter: Evan Shumeyko (@evanshumeyko). Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98