AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Enable a data science team to manage a family of classic ML models for benchmarking statistics across multiple medical units.

Healthcare 86

Healthcare Government Engineering APIs 86

PeopleMetrics

JANUARY 15, 2020

2020 is here, and this year, many of our banking clients have made measuring and improving customer experience a strategic priority. Some clients are looking to launch their very first customer experience (CX) program, and others are looking to evolve their existing program. Which customer touchpoints should be measured?

Banking 54

Banking industry standards Surveys Benchmark 54

delighted

MAY 3, 2017

Here’s a breakdown that can help you approximate how well you’re doing: -100-0: The majority of people experiencing your product or brand are having a bad experience and are spreading the word that you should be avoided. A company in this range places value on a quality customer experience and are generally delivering it.

Benchmark 40

Benchmark industry standards Healthcare Marketing 40

delighted

OCTOBER 11, 2019

NPS also inversely measures things like returns, dissatisfaction, costs, and customer churn. Getting a score assigned to your business, brand, product, or service is wonderful for measurement and tracking purposes, making it easier to quickly identify customer experience trends that may need further probing.

Benchmark 46

Benchmark Surveys SaaS Feedback 46

aircall

MARCH 3, 2021

Call centers handle complaints, help you identify pain points, and standardize the customer experience and you need the right call tracking metrics to understand performance. But more and more, customers appreciate knowing that they can communicate with a company via text or through other communication channels.

Metrics 71

Metrics Benchmark Healthcare Call Center 71

Fonolo

FEBRUARY 9, 2023

Whatever the story is, clearly we need to approach this “standard” with skepticism. The topic inspired a lively LinkedIn discussion where call center consultant Rebecca Wise Girson said: “The bigger the time period, the easier it is to ‘look’ like you’re providing a good customer experience.

Service level 142

Service level Call Center Abandon rate Metrics 142

AWS Machine Learning

MARCH 14, 2024

Generative AI applications driven by foundational models (FMs) are enabling organizations with significant business value in customer experience, productivity, process optimization, and innovations. For more details, refer to Amazon Bedrock Developer Experience. Kojima et al.

Best practices 102

Best practices Engineering Chatbots Enterprise 102