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Setting the Standard: Essential Healthcare Benchmarks for Evaluating Patient Engagement Strategies

LiveVox

Amid this pursuit, patient engagement has evolved into a pivotal cornerstone of healthcare strategies. This is where healthcare benchmarks come to the rescue, acting as a compass that can […] The post Setting the Standard: Essential Healthcare Benchmarks for Evaluating Patient Engagement Strategies appeared first on LiveVox.

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How Contact Center Quality Monitoring Benefits the Healthcare Industry

The Northridge Group

While Quality Monitoring solutions can help associates improve their performance, internal contact center monitoring efforts are often ineffective because contact center managers lack the time and resources to evaluate customer needs, associate performance, and opportunities to enhance customer experience. A Success Story.

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Customer Support Outsourcing Philippines: Cynergy BPO – Revolutionizing Tech-Driven Customer Experience

CSM Magazine

The Southeast Asian nation, renowned for its exceptional customer service ethos, emerges as a prime outsourcing destination. In this environment, Cynergy BPO emerges as a beacon, redefining tech-enhanced customer experiences (CX) with its unmatched expertise and cutting-edge solutions.

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Philips accelerates development of AI-enabled healthcare solutions with an MLOps platform built on Amazon SageMaker

AWS Machine Learning

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Enable a data science team to manage a family of classic ML models for benchmarking statistics across multiple medical units.

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Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

CCNG

Elevating the Customer Experience (CX) is an obsession for the contact center industry, and rightly so. The experiences that customers have with your contact center condition the way they think about you as a supplier of goods and services and as a trusted part­ner in providing the things that they need and want in their lives.

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Unlocking Innovation: AWS and Anthropic push the boundaries of generative AI together

AWS Machine Learning

Customers such as ADP, Broadridge, Cloudera, Dana-Farber Cancer Institute, Genesys, Genomics England, GoDaddy, Intuit, M1 Finance, Perplexity AI, Proto Hologram, Rocket Companies and more are using Anthropic’s Claude models on Amazon Bedrock to drive innovation in generative AI and to build transformative customer experiences.

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The Four Dimensions of the Customer Experience

TeleDirect

Everyone from employment psychologists to corporate-sponsored business coaches seeks a winning strategy to enhance the customer experience. The four E’s of the customer experience are: Expectations. On the surface, the business objectives of an insurance company appear drastically different to a healthcare firm.