SmartKarrot

AUGUST 2, 2023

Customer Success (CS) that focuses on boosting customer retention, loyalty, and overall business growth is a very important function for any customer-centric business. In this write-up, we are sharing a few valuable insights as to how a Customer Success leader should enable and empower their team.

Benchmark 10

Benchmark Customer retention SaaS Customer centricity 10

SmartKarrot

JANUARY 15, 2021

The rule of 40 says a lot about the financial health of a SaaS business. The rule plays with two aspects of SaaS or subscription businesses-. SaaS businesses are focused on ARR or MRR growth. In 2015, venture capitalists began to popularize the Rule of 40 as a health check for SaaS companies. Benchmarks of Rule of 40.

SaaS 10

SaaS Benchmark Customer centricity Metrics 10

ClientSuccess

NOVEMBER 15, 2017

Customer Lifecycle Management (sometimes referred to as “CLM”) is the process of mapping out the entire customer journey and then associating specific lifecycle stages to individual metrics. Customer success teams can leverage past data, metrics, and industry benchmarks to create the ideal Customer Lifecycle Management program.

Enterprise 40

Enterprise Journey mapping Management Benchmark 40

SmartKarrot

JANUARY 4, 2023

Adapting NPS for a New Era of Customer Success. Gone are the days when customer success and CX outcomes were left only to the support and service professionals. Today, customer-centric organisations worldwide — and, indeed, most SaaS companies — prioritise CS as a top priority. Benchmark against internal metrics.

SaaS 10

SaaS Benchmark B2B Metrics 10

SmartKarrot

JUNE 11, 2021

The Cisco Customer Success Manager Specialist certification has a validity of three years. To earn the recognized Cisco certification, you need to pass the following exam- 820-605 DTCSM exam which tests discovery, benchmarking, evaluation, and enablement. Customer Success Academy’s CS Course. For course details, click here.

Best practices 22

Best practices SaaS Accountability Education 22

SmartKarrot

AUGUST 5, 2022

In contrast to a startup that might only have a customer success onboarding playbook, a major company with numerous customer tiers is more likely to have a comprehensive set of onboarding playbooks for each customer tier. It is a continuous process, just like customer success itself.

Scripts 10

Scripts Accountability Benchmark B2B 10

SmartKarrot

NOVEMBER 25, 2020

Why should SaaS have all the fun? Just because customer success originated from the SaaS, that does not mean it should stick to the ‘as-a-service’ models only. All of the non-SaaS industries too put a spotlight on the customer and help them succeed. have broken the internet with their customer success stories.

Best practices 10

Best practices SaaS Benchmark Metrics 10