Quality Contact Solutions

OCTOBER 25, 2021

By Marcia Jenkins, Senior Operations Manager According to the 2021 Membership Marketing Benchmark report, it has been a challenging year for association membership. Telemarketing is a successful way to engage with members throughout their membership lifecycle, even those who have let their membership lapse. Is it failing?

Telemarketing 98

Telemarketing Scripts Benchmark Upselling 98

NobelBiz

MAY 2, 2023

Low Conversion Rates Low conversion rates may result from untrained agents, lack of a compelling value proposition, the inability to establish rapport with prospects, and last but not least, a subpar CRM that is not in sync with your contact center software. Find out more from our podcast episode Happy Employees Make Happy Customers.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

aircall

MARCH 24, 2021

How would you describe your current sales prospecting plan? Is it an old-school numbers game, or are you working with a strategic sales prospecting plan? In the not-too-distant past, the general perception of the sales field was the more cold calls salespeople could make, the easier it would be to rise to the top of the leaderboard.

Best practices 62

Best practices Sales Scripts Outbound sales 62

JustCall

MARCH 9, 2023

By using features like call tagging, click-to-call, Customer Relationship Management (CRM) integration for lead data, information tracking and sharing, etc., This type of contact center is ideal for businesses who wish to close sales via telephone and also are in the position to provide customer support over the phone.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52