Quality Contact Solutions

FEBRUARY 26, 2021

SOC 2 Type II certification is considered to be the benchmark for data security. About Quality Contact Solutions Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs. and compliance professionals. “SOC

Telemarketing 52

Telemarketing B2C outsourcing Benchmark 52

Quality Contact Solutions

OCTOBER 25, 2021

By Marcia Jenkins, Senior Operations Manager According to the 2021 Membership Marketing Benchmark report, it has been a challenging year for association membership. Telemarketing is a successful way to engage with members throughout their membership lifecycle, even those who have let their membership lapse. Is it failing?

Telemarketing 98

Telemarketing Scripts Benchmark Upselling 98

Quality Contact Solutions

DECEMBER 31, 1969

Referred to as the 80/20 rule, this began the foundation for determining benchmarks for inbound service level standards. Is it a sales driven call or a service driven call? Shannelle Krebbs is an Operations Manager for Quality Contact Solutions, a leading outsourced telemarketing organization. Does a variable goal make sense?

Service level 68

Service level Abandon rate Interactive Voice Response Call Center 68

NobelBiz

MAY 2, 2023

This might include using tools like customer relationship management (CRM) software or sales automation platforms that can help streamline the lead generation process and make it easier for you or your team members to stay organized and efficient. It is essential to have up-to-date and accurate data.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Quality Contact Solutions

DECEMBER 30, 2021

Sales prospecting is possibly one of the single most vital sales tools to increase your organizational revenue and hit your annual goals. Quality Contact Solutions has extensive sales prospecting experience. As a result, our company generates high-quality sales leads for organizations through our prospecting efforts.

Sales 98

Sales outsourcing Benchmark Feedback 98

aircall

MARCH 24, 2021

How would you describe your current sales prospecting plan? Is it an old-school numbers game, or are you working with a strategic sales prospecting plan? In the not-too-distant past, the general perception of the sales field was the more cold calls salespeople could make, the easier it would be to rise to the top of the leaderboard.

Best practices 62

Best practices Sales Scripts Outbound sales 62

JustCall

MARCH 9, 2023

This type of contact center is ideal for businesses who wish to close sales via telephone and also are in the position to provide customer support over the phone. Blended contact centers do require a hefty initial investment; however, once set up and customized, they prove to be quite the asset.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52