Benchmark Consulting Healthcare outsourcing 
HGS
JUNE 28, 2018
Assessing Your Outsourcing Services Maturity. By Donna Martin, Senior Vice President, HGS Healthcare. In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans.
Fonolo
FEBRUARY 9, 2023
For some outsourced call centers (BPOs), missing a service level could result in financial penalties — or even the loss of their contract! With so much riding on this metric, it’s shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Call Experts
NOVEMBER 28, 2018
Many businesses outsource support for these functions to incorporate digitization into their core business processes. Most organizations outsource support to handle AI requirements to encourage a diversified approach. Where do we hire outsourced talented and knowledgeable staff to manage these AI processes?
Call Experts
MAY 17, 2019
Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Service benchmarks show the importance of a great procedure! Outsourcing to Call Center Offers Efficiency and Savings. Why do you need a 24-hour contact support system? Documentation Enhances the Workplace.
Call Experts
APRIL 18, 2019
Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Service benchmarks show the importance of a great procedure! Outsourcing to Call Center Offers Efficiency and Savings. Why do you need a 24-hour contact support system? Documentation Enhances the Workplace.
Call Experts
JANUARY 15, 2020
Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Service benchmarks show the importance of a great procedure! Outsourcing to Call Center Offers Efficiency and Savings. Why do you need a 24-hour contact support system? Documentation Enhances the Workplace.
Call Experts
JANUARY 8, 2020
Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Customer Service benchmarks show the importance of a great procedure! Outsourcing to Call Center Offers Efficiency and Savings. Why do you need a 24-hour contact support system? Documentation Enhances the Workplace.
Expert insights. Personalized for you.
130 
Let's personalize your content