CSM Magazine
JUNE 23, 2022
In academic and industry standard benchmarking through the LibriSpeech test—a speech corpus of 1,000 hours of transcribed audiobooks—it often beats out the major AI companies. The results are superior analytics and reporting, precise coaching suggestions, and a meticulous understanding of the voice of the customer,” added Namie.
CSM Magazine
MARCH 6, 2024
Managers can identify trends, foresee potential issues, and benchmark performance against industry standards. It’s like having a personal coach who’s always there to gently guide you toward becoming better at what you do. Productivity tracking software compiles vast amounts of data into digestible, actionable insights.
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CSM Magazine
APRIL 25, 2023
Aim to create personalised agent dashboards that benchmark performance against specific KPIs in a highly visual way to encourage self-improvement and build confidence. While these are excellent motivators for those at the top, they can deliver a repeated blow to self-confidence for those languishing in the lower echelons.
CSM Magazine
MARCH 31, 2020
Train your support team to view customer training like they would coaching. Where possible, extend goal setting to customer-service by setting up a system of daily benchmarks or gamifying the process. A better understanding of a customer’s day-to-day allows for new policies to be implemented that boost customer service.
C Space
JULY 21, 2020
The deal orders daily testing for the league’s thousands of players, coaches and staffers at the start of camp, and technologically advanced contact tracing when the virus is detected. I think it’s safe to say that dress codes have been gradually relaxing for some time now,” says Charlie Teasdale, style director at Esquire magazine.
Netomi
JANUARY 5, 2022
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages.
BlueOcean
OCTOBER 4, 2021
Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more).
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