Mystery Shopper Benchmark: Is the Online Customer King?
CSM Magazine
NOVEMBER 29, 2022
Of the web shops in this benchmark, 32% responded within one hour and 66% of the companies responded within one day. According to Jonathon Huggett: “Within this benchmark one finding stood out: the tested stores have a lot of room for improvement when it comes to their customer service availability. Well, quite fast actually.
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