Benchmark Blog Consulting outsourcing 
Outsource Consultants
SEPTEMBER 5, 2024
When dealing with Business Process Outsourcing (BPO) partners, it’s crucial to approach these adjustments with care. In this blog, we’ll provide actionable steps to help you maintain strong partnerships while effectively managing costs in the face of rate increases. Get ready for some straight talk and actionable solutions.
Nicereply
DECEMBER 28, 2021
Looking back, we published podcasts (23 episodes) and blog posts (228 posts) full of tips and tricks to improve your customer experience. So whether you have visited our blog or listened to the Customer Experience Leaders Chat podcast , we are incredibly thankful you joined us on the ride through 2021. Should we be doing more?
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COPC
APRIL 19, 2023
Previously, we discussed the importance of a well-designed scorecard in our blog, Benefits of a Balanced Scorecard for Performance Management. Global Benchmarking Series | Contact Center Employee Experience Most organizations have at least a half-dozen metrics they report for their agents.
Call Experts
NOVEMBER 28, 2018
Many businesses outsource support for these functions to incorporate digitization into their core business processes. Most organizations outsource support to handle AI requirements to encourage a diversified approach. Where do we hire outsourced talented and knowledgeable staff to manage these AI processes? More Blogs Menu.
Call Experts
APRIL 18, 2019
More Blogs Menu. 4 Strategies to Outsource Telephone Triage . Customer Service benchmarks show the importance of a great procedure! Outsourcing to Call Center Offers Efficiency and Savings. Speak to our qualified business consultants today to get started with your customized, affordable package.
Call Experts
MAY 17, 2019
More Blogs Menu. 4 Strategies to Outsource Telephone Triage . Customer Service benchmarks show the importance of a great procedure! Outsourcing to Call Center Offers Efficiency and Savings. Speak to our qualified business consultants today to get started with your customized, affordable package.
Transparent BPO
AUGUST 20, 2019
As such, they don’t emphasize technology upgrades or process improvements for in-house centers and, when outsourcing, settle for the least expensive options. “Customers must be asked and their responses benchmarked consistently and continually to turn your contact center into a profit center,” the whitepaper says.
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