Totango

DECEMBER 28, 2021

When your team is up-to-date on the latest best practices and technology tools and prepared to handle frequent support issues, your customer success strategy will be more effective and your customers will enjoy greater satisfaction, resulting in higher retention. Follow best practices to create an effective renewal strategy.

Best practices 95

Best practices Benchmark Education Surveys 95

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

COPC

FEBRUARY 2, 2017

and Execs In The Know will present survey findings from the 2016 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series. Chris Lord, Global Head, DigiCX, Growth, Strategy and Marketing, HGS, will share best practices for high impact and cost-effective digital transformation that drive clear outcomes.

Benchmark 40

Benchmark Banking Best practices Surveys 40

COPC

MAY 11, 2017

Kathleen will be sharing highlights from the most recent consumer and corporate reports released within the Customer Experience Management Benchmark (CXMB) Series. will be discussing operations best practices at the NCCC, a one-day contact centre forum in Malaysia, sponsored by the Contact Centre Association of Malaysia (CCAM).

Best practices 40

Best practices Benchmark Analytics Contact Center 40

COPC

AUGUST 10, 2016

will moderate a select group of industry leaders for an engaging and entertaining exploration of key findings from the 2016 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series. will be presenting latest best practices and industry observations in a keynote presentation for more information, go to [link].

Journey mapping 40

Journey mapping Benchmark Entertainment Airlines 40

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Fonolo

JUNE 17, 2015

Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Call Center Training Best Practice. Curate a knowledge base. Host ‘lunch n’ learns’ Foster a ‘straight-talking’ culture.

Call Center 96

Call Center Gamification Coaching Contact Center 96