Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. Hosting CS webinars, teleconferences, and seminars. The community aims to provide CS leaders with practical peer support. It also seeks to stimulate discussion of best practices. Promoting CS thought leaders. Soliciting CS opinion polls.

Best practices 115

Best practices SaaS B2B Marketing 115

Hodusoft

AUGUST 21, 2023

Additionally, the CNC EXPO often features a series of seminars, workshops, and presentations conducted by industry leaders, experts, and professionals. Through this event, they share insights on evolving trends, best practices, and the future of communication and networking technologies.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

Quality Contact Solutions

JANUARY 27, 2022

You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. The fact is, I need to inspire my customer-facing staff to leverage best practices to increase sales. The topic of increasing sales is so prevalent that thousands of books and articles are published.

Sales 98

Sales Upselling B2C Best practices 98

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

Up Your Service

FEBRUARY 5, 2020

What if we took your love of presentation and interaction and questions and answers and we connected it with my passion for sharing best practice and next practice. What if we took your passion for developing and Certifying Coaches all over the world and connected it with our expertise in certifying Uplifting Service leaders ?

Coaching 52

Coaching Best practices Customer Service Customer Experience 52

Anexa BPO

NOVEMBER 6, 2022

It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field. For those who aren’t familiar, EXPO RC is an annual trade show that focuses on customer relations and customer service.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Education Services Group

OCTOBER 15, 2020

What I saw throughout the day was something I have not seen in previous online seminars. CSMs can implement these best practices at a company level with a shared goal of better serving the customer – in addition to offering data-driven decision making and customer-centric understanding – for overall business success.

Best practices 105

Best practices industry standards Customer centricity Sales 105

CX Global Media

OCTOBER 10, 2018

Join her as she leads a seminar with Call Center Coach titled: How Do Your Call Center Supervisors Measure Up ? By participating in this training with Penny, you’ll be best prepared to turn frontline leadership development into your strength. What Penny will cover in this free training seminar…. Seminar Leaders.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

JustCall

NOVEMBER 23, 2022

Some Sales Pipeline Best Practices. Those who manage sales pipelines successfully follow certain practices. Other ways to attract eyeballs are through seminars and conferences as well as other industry events. Salespeople are clear at all stages about their next actions. This can be used for future strategies.

Sales 52

Sales Metrics Best practices Enterprise 52

COPC

MAY 11, 2017

Kathleen will also lead a candid discussion about current industry challenges and opportunities within the context of these results, providing attendees with an opportunity to share their own experiences and best practices, while also learning from others. Learn More. Other Events: May 25, 2017.

Best practices 40

Best practices Benchmark Analytics Contact Center 40

Education Services Group

JUNE 4, 2019

Events like this create an environment where best practices can be shared — people are passionate about solving the same problems and your existing customers have a platform to tell others how helpful you’ve been. Create Events Where Prospects and Customers Can Mingle. Instead, put the focus on pure content, value, and communication.

Marketing 53

Marketing Best practices Upselling Feedback 53

COPC

FEBRUARY 2, 2017

Chris Lord, Global Head, DigiCX, Growth, Strategy and Marketing, HGS, will share best practices for high impact and cost-effective digital transformation that drive clear outcomes. Breakfast Seminar, Auckland, New Zealand. and the Contact Centre Institute of New Zealand will be holding a Breakfast Seminar. March 1, 2017.

Benchmark 40

Benchmark Banking Best practices Surveys 40

Taylor Reach Group

MARCH 20, 2020

Host seminars or workshops that address depression and stress management techniques, like mindfulness, breathing exercises, and meditation, to help employees reduce anxiety and stress and improve focus and motivation. Provide free or subsidized lifestyle coaching, counseling, or self-management programs.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

Totango

JANUARY 23, 2020

Will you stage additional training seminars or make new information available? Following customer success best practices will help reduce your attrition rate. Consider how you will proactively engage a customer when these changes occur. Will you repeat elements of your onboarding program? Will you focus on previous success?

Enterprise 105

Enterprise B2B Management Best practices 105

Callminer

MAY 27, 2020

Maybe your team would benefit from a creativity workshop or team-building seminar to improve in-office relationships. . “To shake up the workday, or start Monday off with some inspiration, Cooleaf recommends hiring a motivational speaker to come into the office.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

Creative Virtual

MARCH 25, 2019

Creative Virtual Founder & CEO, Chris Ezekiel will be presenting a seminar on Thursday at 14:00 in Theatre 16 , ‘Top Tips for Implementing Chatbots and Virtual Agents in 2019’.

Customer Experience 40

Customer Experience Virtual Agent Chatbots Interactive Voice Response 40

Quality Contact Solutions

DECEMBER 31, 1969

Currently serving as a Senior Operations Manager for QCS, Kelli’s detail-oriented approach is used to analyze existing operations and to implement best practices, new strategies, processes and efficiencies, enabling her clients to achieve better outcomes.

outsourcing 56

outsourcing Customer Care Call Center B2C 56

Calabrio

JANUARY 12, 2020

That’s why she: instituted internship programs at Calabrio and her previous companies to give college students hands-on experience in their respective fields; participates in The Collaborative CFO Workgroup, a forum where top Minnesota finance executives come together to share, learn and problem-solve financial best practices; sponsors Calabrio’s Women (..)

SaaS 52

SaaS Finance CRM Best practices 52

inmoment

APRIL 13, 2020

Below are best practices that we’ve compiled to help employees thrive during this difficult time. Free music classes and potty training seminars at Union Square Play . To do this right, brands need to help employees look at health matters holistically, both the physical and emotional aspects. Helpful Resources for Kids: .

Entertainment 52

Entertainment Best practices Education Technology 52

Aspect

JANUARY 19, 2018

Aspect can help ensure caregivers have consistent points of contact, so they never need to feel alone and they will always have a way to contact the right person if needed.

Journey mapping 48

Journey mapping Healthcare Education Best practices 48

Quality Contact Solutions

DECEMBER 31, 1969

Kelli’s detail-oriented approach is used to analyze existing operations and to implement best practices, new strategies, processes, and efficiencies, enabling her clients to achieve better outcomes. Kelli speaks at call center seminars around the globe to share her industry knowledge and insights with her peers.

Call Center 40

Call Center Metrics First call resolution Schedule adherence 40

Quality Contact Solutions

DECEMBER 31, 1969

Kelli’s detail-oriented approach is used to analyze existing operations and to implement best practices, new strategies, processes and efficiencies, enabling her clients to achieve better outcomes. Kelli speaks at call center seminars around the globe to share her industry knowledge and insights with her peers.

Call Center 40

Call Center Wireless outsourcing B2C 40

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Attend college recruiting events, conferences, seminars to help strengthen the company brand.

Upselling 19

Upselling Coaching Best practices Consulting 19

Calabrio

NOVEMBER 8, 2019

That’s why she: instituted internship programs at Calabrio and her previous companies to give college students hands-on experience in their respective fields; participates in The Collaborative CFO Workgroup, a forum where top Minnesota finance executives come together to share, learn and problem-solve financial best practices; sponsors Calabrio’s Women (..)

SaaS 40

SaaS Finance CRM Best practices 40

Calabrio

NOVEMBER 7, 2019

That’s why she: instituted internship programs at Calabrio and her previous companies to give college students hands-on experience in their respective fields; participates in The Collaborative CFO Workgroup, a forum where top Minnesota finance executives come together to share, learn and problem-solve financial best practices; sponsors Calabrio’s Women (..)

SaaS 40

SaaS Finance CRM Best practices 40

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. Telesales/Inside Sales.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Education Services Group

FEBRUARY 14, 2021

Or painstakingly preparing an exhaustive training seminar that you hope your customers will sit through? Technology and tools that can automate your friendly, personal customer experience without making your customers feel stranded are a key element missing from too many Customer Success organizations. So, what’s the answer to our riddle?

Education 52

Education Construction Enterprise SaaS 52

Callminer

APRIL 21, 2020

What I liked the most are the seminars and workshops we did all year round. Jeremy Harrison runs a blog called Hustle Life , a resource he created for people looking to find their perfect side hustle. There are many different leadership activities I have done in the call center industry…”. I used to work as a call center trainer.

Call Center 182

Call Center Management Scripts Coaching 182

TASKE Technology

APRIL 1, 2011

We’ll also touch on legislation or best practices affecting contact center operations so that you can assess whether changes are needed to your own procedures.

Contact Center 40

Contact Center Best practices Technology Management 40

Customer Guru

AUGUST 21, 2018

He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. Co-author of ‘The Ultimate Question 2.0’, Rob heads Bain & Company’s global Customer Strategy and Marketing Practice. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

COPC

AUGUST 10, 2016

will be presenting latest best practices and industry observations in a keynote presentation for more information, go to [link]. presented at a lunch seminar hosted by the Contact Centre Institute of New Zealand (CCiNZ), to discuss some of the common pitfalls associated with customer journey mapping. May 4, San Diego, CA.

Journey mapping 40

Journey mapping Benchmark Entertainment Airlines 40

Taylor Reach Group

MARCH 26, 2018

Every year the PACE Convention & Expo focuses on the best practices and technologies used in the contact center. A highly focused event that brings together buyers and suppliers, the Summit consists of one-to-one business meetings, interactive seminars and valuable networking opportunities – in less than two days!

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Fonolo

JULY 27, 2021

Post-evaluation best practices. Call center agent training can take the form of courses, seminars, videos, and other activities that teach and inform agents about successful work practices. So you evaluated your agents’ performance. Provide additional training. Offer coaching sessions and mentorship.

Call Center 142

Call Center Abandon rate First call resolution Construction 142

SmartKarrot

JULY 6, 2020

The systems, policies, and best-practices you put in place to create an environment conducive to achieving Customer Success. Regular training through workshops, seminars, conferences, or any other form of knowledge and skill transfer should be provided, for them to succeed in the art and science of Customer Success Management.

B2B 10

B2B Finance Surveys Sales 10

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is also a published author on customer service trends and best practices. How We Reinvented Our Own CX — StoryMiners.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98