Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Involve your employees in data collection and analytics.

Call Center 141

Call Center Contact Center Coaching Gamification 141

COPC

MAY 11, 2017

Kathleen will be sharing highlights from the most recent consumer and corporate reports released within the Customer Experience Management Benchmark (CXMB) Series. will be discussing operations best practices at the NCCC, a one-day contact centre forum in Malaysia, sponsored by the Contact Centre Association of Malaysia (CCAM).

Best practices 40

Best practices Benchmark Analytics Contact Center 40

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Fonolo

JUNE 17, 2015

Use speech analytics to identify training needs. Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Call Center Training Best Practice. Use speech analytics to predict training need.

Call Center 96

Call Center Gamification Coaching Contact Center 96