COPC
JUNE 11, 2019
seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Making the most of AI and setting up metrics to measure its performance was a hot topic during the seminar.
Totango
DECEMBER 28, 2021
These can be delivered through formats such as seminars, workshops, certification programs and degree programs. You can schedule NPS survey requests to be automatically emailed to customers who reach designated benchmarks in their customer journey , such as completing onboarding or using your product for a specific length of time.
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COPC
FEBRUARY 2, 2017
and Execs In The Know will present survey findings from the 2016 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series. will lead a discussion to reveal the results from both the Consumer and Corporate Editions of the 2016 Customer Experience Management Benchmark (CXMB) Series reports. March 1, 2017.
CSM Magazine
AUGUST 7, 2020
Corporate gifts fit the bill when it comes to celebrating holidays and birthdays, company’s benchmarks, employees’ successes, and so on. But, when it comes to corporate gifts for employees, keep in mind that one size does not fit all.
Taylor Reach Group
NOVEMBER 30, 2018
it also reduces time to speak with industry peers, to attend conferences or seminars. Unclear objectives: Centers are often charged with broad mandates to “deliver excellent customer care” but benchmarks and standards are not defined to allow the contact center to know how success will be measured.
COPC
MAY 11, 2017
Kathleen will be sharing highlights from the most recent consumer and corporate reports released within the Customer Experience Management Benchmark (CXMB) Series. This seminar, jointly hosted with the Auscontact Association, will be held on June 14 in Sydney and June 15 in Melbourne.
COPC
APRIL 14, 2016
Judi is providing an in-depth exploration of the findings from the 2015 Customer Experience Management Benchmark (CXMB) Survey — a joint venture between COPC Inc. This one-day session showcases a team of industry experts examining the findings of the Customer Experience Management Benchmark (CXMB) report. Judi Brenstein of COPC Inc.
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