How to Report and Analyze Like a Pro: 10 Best Practices for Reporting and Analytics in a Contact Center
NobelBiz
FEBRUARY 21, 2023
On one hand, reporting refers to data collection on various metrics, such as customer satisfaction, call volume, agent performance, and other relevant KPIs. Presented using reports to monitor a contact center’s performance over time. This enables managers to make data-driven decisions and consequently improve performance.
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