Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. Virtual call centers leverage cloud-based technology to enable remote agents to handle customer inquiries from anywhere in the world.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

pindrop

APRIL 30, 2020

Business continuity plans have been pressure tested beyond their author’s expectations, with the effects felt in operations, security, and customer experience. As a critical customer interface, contact centers have felt the effects directly, regardless of geography and industry.

Contact Center 75

Contact Center Banking Government At home agents 75

CrazyCall

MAY 7, 2019

Any time you call customer service or get a sales call you can hear the same phrase. With proper use of call recording software, you can improve both the quality of your customer service and your product. Call recordings can even be used to UX/CX research purposes as a great source of customer’s insights and stories.

Call Logging 87

Call Logging voip industry standards Finance 87

aircall

JUNE 28, 2022

We believe that in these uncertain times, our customers, prospects, and partners deserve transparency. More than the vanity “unicorn” status that we reached in June 2021, Aircall is a story of hard work, resilience, team spirit, and ambition. Often, entrepreneur ideas are born out of personal stories and anecdotes.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

customer sure

SEPTEMBER 26, 2018

Everyone has a story about bad customer service experience. That said, people often misunderstand what makes for a great customer experience. Customer-facing employees set the tone for this. It goes without saying that optimism and enthusiasm are necessary traits for any customer support agent. Knowledgeable.

Customer Service 70

Customer Service Self service voip First call resolution 70

JustCall

APRIL 18, 2023

Limited Retrieval and Confidence Customers may not retrieve MMS messages due to a lack of awareness or a general lack of trust in light of rising security threats, which can reduce the efficacy and reach of MMS messaging campaigns. With MMS, the story is somewhat similar, except with a few modifications to accommodate rich media.

voip 52

voip Marketing Feedback Enterprise 52

Freshcaller

JULY 3, 2018

Most of the stories and poems that we read as children are forgotten as we grow up. Sadly, the once-celebrated stories of freedom struggles get included in these forgotten tales, and soon like everything else that is free, freedom loses its sheen and meaning. No one is free from this kind of modern bondage. The single biggest enemy.

call center software 45

call center software Call Center voip Interactive Voice Response 45