Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). There are many organizations which, for one or more reasons, collect credit card numbers over the phone. To train and evaluate call center staff.

Best practices 159

Best practices Call Center Banking Contact Center 159

JustCall

FEBRUARY 17, 2022

Still making every cold call manually? Want to ramp up to more than 100 cold calls in a day with a powerful sales dialer? Sales Dialer is an outbound phone dialer system that allows you to upload contact details or lead lists via excel or through your CRM and create automated call campaigns to eliminate manual dialing effort.

Sales 104

Sales Abandon rate Real estate voip 104

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics identifies and analyses live customer calls or voice recordings using speech recognition software to produce valuable and vital data and provide high-quality assurance. What is Speech analytics? CallMiner Eureka.

Analytics 52

Analytics Coaching Call Center APIs 52

Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below. Tyler Riddell.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Kayako

MAY 16, 2018

After a couple of months with no success, she decided to get on the phone with her current clients and offer the same services. She sold the email marketing service to 80% of her current clients via phone. She also switched the landing page form to a direct phone call button and was able to sell 2X more than she had sold with the form.

Customer retention 59

Customer retention Upselling Sales Feedback 59

CrazyCall

SEPTEMBER 4, 2018

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Steli Efti is also known for his video shorts that cover a vast amount of topics in sales, ranging from cold calling strategies to tips on how to get more referrals. … Coach to SaaS founders, Chief instigator at DanMartell.com.

Sales 129

Sales SaaS CRM B2B 129

SmartKarrot

OCTOBER 19, 2020

If you are running a SaaS business, then it is paramount that you know your customers really well. Only by getting their information completely can you rely on your product offering. You would be able to place your product better to the relevant customers. This is a clear reflection of the usage of your product by the end-users.

Management 10

Management SaaS B2C Feedback 10