Enghouse Interactive
APRIL 28, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? The result to the bottom line? Lost productivity due to unengaged agents doubles these loss estimates.
Enghouse Interactive
MAY 21, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? Enghouse Interactive Educates – #2 in a series.
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Serenova
MARCH 10, 2020
It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. Interactive video engagement on banking websites, mobile apps and ATMs.
CSM Magazine
JANUARY 5, 2022
This is critical to support accurate forecasting and scheduling, and quality management programs to support optimal customer experiences. The nature, then, of these interactions requires organizations to revamp their performance and quality management approaches. Social Messaging Remakes the Contact Center.
Certified Languages International
NOVEMBER 10, 2020
Primary industries served: Healthcare, government, enterprise, personal interpreter. Voiance, a subsidiary of CyraCom, handles “ over 100 sectors , including some of the largest municipal government, health plan, property and casualty (P&C) insurance, and banking organizations in the United States.” . following the Vietnam War.
Bill Quiseng
JANUARY 16, 2017
During the application of the service, the technician receives a personal phone call, then stands around and has a cigarette before continuing the job. For more than a decade, she facilitated cultural change as an executive with the company that revolutionized total quality management, Philip Crosby Associates.
JustCall
MARCH 9, 2023
You get the benefit of pre-trained, industry-specific AI modules for niche businesses like banking, finance, retail, etc. Gladly Gladly Gladly is all about driving customer loyalty by offering tools that enhance personalized interactions between your business and customers.
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