Enghouse Interactive
APRIL 28, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? In summary: Call Recording + Quality Management = Cost Savings. The result to the bottom line?
Enghouse Interactive
MAY 21, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? Enghouse Interactive Educates – #2 in a series.
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Beyond Philosophy
JANUARY 15, 2022
When I was starting out it was all about Total Quality Management and Business Process Reengineering. Then, following that was Customer Relationship Management (CRM). 17:04 VanAmburg explains how retail banking faired through the pandemic, and what other companies could learn from it.
AWS Machine Learning
JULY 29, 2022
Typically, large financial services organizations have multiple LoBs, such as consumer banking, investment banking, and asset management, and also one or more analytics and ML CoE teams. The asset management LoB provides retirement products and investment services across all asset classes. Financial services use case.
JustCall
NOVEMBER 24, 2022
This is the essence of a call center quality assurance. What is the Relevance Of Contact Center Quality Management i n a Call Center? Call Center QA or Quality assurance ensures that an organization’s services are as expected. 3 Methods Of Contact Center Quality Management. Employee experience.
Serenova
MARCH 10, 2020
It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. Interactive video engagement on banking websites, mobile apps and ATMs.
CSM Magazine
JANUARY 5, 2022
This is critical to support accurate forecasting and scheduling, and quality management programs to support optimal customer experiences. The nature, then, of these interactions requires organizations to revamp their performance and quality management approaches. Social Messaging Remakes the Contact Center.
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