Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Past and Present: A Brief History of Auto Attendant How Does an Auto Attendant Work? Read on to know more.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

Callminer

APRIL 21, 2020

“Burnout is prevalent in call centers because there are so many decisions that need to be made throughout the day…”. Each phone call can have many different decisions on which way to go and how to handle it. Good scripting can lessen the amount of decision making, but another way to counteract. Bank of America, J.P.

Call Center 182

Call Center Management Scripts Coaching 182

Callminer

AUGUST 1, 2017

First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. These are some of the main metrics; however, we also must think about the call outcomes and other key factors that can impact the business. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

aircall

MAY 14, 2021

If a person answers the call, an auto dialer can put the person on a brief hold until a live agent comes on the line. Back in the 1940s, banks used the first auto dialers to make calls for collections. Requires reps to be skilled at quickly answering calls after one ends. First call close or first call resolution.

voip 62

voip Telemarketing Scripts Abandon Call 62

JustCall

MAY 2, 2022

Here are some ways speech analytics can fill the existing gaps in the sales ecosystem: Tailored Sales Call Scripts. Hence, you can’t bank on the generic sales call scripts. Recommended Read: Top 10 Real Estate Cold Calling Scripts for Realtors. Better Conversions. Profound Sales Training.

Analytics 52

Analytics Sales Customer Service Scripts 52

Global Response

DECEMBER 21, 2022

A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data. FinTech, banking, healthcare, transportation, etc.) a quality assurance process is essential, and should be implemented as soon as the call center is active.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

Integrity Solutions

SEPTEMBER 28, 2023

When you add real value through problem solving, asking questions and continually presenting new ideas and insights, your customers will view you as a trusted advisor and partner, not just a vendor. In the banking sector this is especially apparent. It takes more than product knowledge and a script to help someone be customer focused.

Customer Service 111

Customer Service Coaching Contact Center Banking 111