Interactions

SEPTEMBER 9, 2021

Taking a step back and seeing real world examples of this can be a useful exercise. Who wants to take time out of their day and stand in line at the bank just to cash a check? Thankfully banks and financial institutions, as part of their digital strategy, found a better way. Electronic Check Upload.

Airlines 62

Airlines Banking Journey mapping Accountability 62

CSM Magazine

DECEMBER 10, 2021

For customers, you aim to deliver seamless digital journeys that can help customers navigate the digital sales cycle. For employees, you might need to reimagine the onboarding or recruiting journey to better serve a remote workforce’s expectations. Now for the good news.

Best practices 98

Best practices Employee engagement Journey mapping Consulting 98

ijgolding

OCTOBER 28, 2015

Customer journey mapping and touchpoint analysis. It is not a mental exercise, but requires literally walking in the customer’s shoes through the service in question. What can we learn from the internet services from banking that we can utilise in designing healthcare services?

Customer Experience 127

Customer Experience Banking Journey mapping Education 127

aircall

APRIL 7, 2017

Going beyond the data-retrieval abilities of, say Siri, some customer service AI programs are able to understand language in real-time, exercise predictive reasoning, and learn as they go. Shep gives the example of AI customer service applied to banking. So why still go to a real bank teller? An enhancement, not a replacement.

Customer Service 80

Customer Service Banking Journey mapping Call Center 80

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . What appears to matter more is consistency across the journey stages and thoroughness of implementing journey mapping practices. B2B journey mapping is more complex.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

RapportBoost

DECEMBER 10, 2018

With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers resulting in increased customer satisfaction, productivity and cost savings. Thanks again Talkdesk. I would like to start introducing our speakers for today’s webinar.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

RichCall

SEPTEMBER 13, 2017

Wade Wiant , Vice President of Sales and Channels at Mediu. For now, the consumer market is all about driving sales, either online or in-store. I’ve seen several big wins in the banking industry. Customer Journey Maps. @Donna Peeples , Customer Experience Strategist. Evan Kirstel. Lutz Remmers.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64