Banking Enterprise Self service Virtual Agent 
Creative Virtual
JULY 10, 2020
Back in April I took a look at the impressive spike in virtual agent traffic starting in late February and early March that surpassed anything Creative Virtual had seen in over 16 years of being in the industry. This is mostly due to a sustained increase of traffic through the rest of April and much of May.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank. Talkdesk CX Cloud contact center – Talkdesk, Inc.
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TechSee
MARCH 19, 2019
Modern contact centers are made up of a complex combination of humans and virtual assistants – using both natural and artificial intelligence – operating over multiple channels and using a wide range of tools to solve customers’ issues. Customer care center metrics in the era of self-service clearly require a different approach.
AWS Machine Learning
SEPTEMBER 29, 2022
The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.
AWS Machine Learning
MARCH 29, 2024
Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.
CSM Magazine
FEBRUARY 28, 2020
Spitch AG, the leading developer of enterprise speech solutions have announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.
CSM Magazine
FEBRUARY 28, 2020
Spitch AG, the leading developer of enterprise speech solutions, with headquarters in Switzerland and offices in London, Madrid and Milan, today announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . About Spitch.
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