AWS Machine Learning

FEBRUARY 6, 2023

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

SmartAction

NOVEMBER 15, 2023

Underpinned by state-of-the-art technology, you can now have a conversation with virtual agents who will understand customer needs and address them quickly. AI-Powered Chatbots AI-driven chatbots have evolved into sophisticated virtual assistants. Or is it something else?”

Self service 99

Self service Virtual Agent Chatbots Analytics 99

AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.

Cloud contact 92

Cloud contact Chatbots Contact Center APIs 92

Creative Virtual

APRIL 16, 2020

By Laura Ludmany, Knowledgebase Engineer. The product owner of the virtual agent also works closely with their live chat department, enabling the bank to fully optimise their virtual agent content based on their live chat agents’ feedback.

Customer Support 52

Customer Support Virtual Agent Banking Self service 52

Creative Virtual

JANUARY 26, 2023

One of the design features of Creative Virtual’s conversational AI platform is the flexibility to integrate with other systems and technologies , including multiple AI engines such as transformer models like GPT-3. ChatGPT alone cannot replace all of that.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

Uniphore

JULY 21, 2021

In addition to faster information retrieval, consolidation can give agents access to important customer information that will allow them to personalize each experience and provide improved CX. Search Engine Optimization While improving the agent experience is paramount to customer service success, it’s not the only area to focus on.

Best practices 52

Best practices Customer Service Management Contact Center 52

Creative Virtual

OCTOBER 3, 2018

By Laura Ludmany, Knowledgebase Engineer. When talking about the obvious benefits of implementing a virtual assistant, organisations look on the short-term and middle-term goals, but long-term objectives can often be overlooked. A couple of weeks ago I had to book an appointment in my local bank branch. good to know I thought.

Chatbots 40

Chatbots Banking Advertising outsourcing 40