APIs Banking Engineering Virtual Agent 
AWS Machine Learning
MARCH 29, 2024
The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.
AWS Machine Learning
FEBRUARY 6, 2023
The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.
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Creative Virtual
JANUARY 26, 2023
One of the design features of Creative Virtual’s conversational AI platform is the flexibility to integrate with other systems and technologies , including multiple AI engines such as transformer models like GPT-3. For example, no transaction triggering API will ever be called by GPT looking at a document.
JustCall
APRIL 5, 2023
Some of these include: AdaAgent Assist, Airkit Assist, Hub Auto, Reach, Balto, Calabrio, PCI Pan Digital Agent Assist, Pypestream, Verint, Zingtree, Talkdesk also offers API access for all plans. Companies looking for VoIP solutions will not have to break the bank while choosing JustCall.
RichCall
SEPTEMBER 13, 2017
While in their early stages, these technologies offer real-world potential for organizations to increase the speed of workflows, enable employees to make better decisions, and even enable delivery of new and innovative services, especially in engineering or science-intensive industries. Evan Kirstel. Nationwide Building Society, a U.K.
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