RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Dave Michaels.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Netomi

FEBRUARY 28, 2022

“Pixalate has a reputation for being hyper focused on customer success, and I’m eager to build upon that strong foundation as we continue international expansion.”. Anastasia Zdoroviak – Director Customer Experience, DoorDash. Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Connect with Amanda.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Netomi

JANUARY 5, 2022

Flavio is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise SSL Certificate Management and PKI technology for security in the Internet of Things. Customer Service Leaders: Nate Brown. Follow Evan on Social Media: Twitter: Evan Shumeyko (@evanshumeyko). Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

APRIL 5, 2022

Image: you are outdoors and suddenly you need to assist your customer with some product upgrades, what would you do? You can easily connect with that customer via Wi-Fi or your mobile data plan and aid them without any hassle or high expenses. You want to enhance customer support. Consider their customer Support.

voip 40

voip Interactive Voice Response Analytics Sales 40

JustCall

FEBRUARY 12, 2024

Plus the JusCall interface allows for a lot of customization and control for one person or a team/company. Customer Support via their Chat is great and the knowledge base is very thorough.” – Jeff B., Customer support is very professional and quick. It works well with Pipedrive CRM and integrates easily.

CRM 52

CRM Analytics Abandon Call Coaching 52

JustCall

MARCH 23, 2023

A Common Misconception There’s a common misconception that IVR is meant only for big enterprises. But the truth is every customer-oriented business needs an IVR system. It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. And that’s not all!

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52

Comm100

FEBRUARY 7, 2018

More than anyone, enterprises can come out affected by whether or not a software provider has inflexible contract negotiation practices. According to Gartner , one of the downfalls of both Salesforce and Oracle is that customers have given the companies “comparatively low scores for contract negotiations and pricing flexibility.”

CRM 41

CRM Enterprise Multichannel SaaS 41